Privacy Policy

Introduction

Drive View Hotels Pty Ltd ("Drive View Hotels", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or providing your details through our contact and newsletter forms, you consent to the collection and use of your information as described below. If you do not agree, please refrain from submitting personal information to us.

Information we collect

We only collect personal information that is reasonably necessary for our activities as an editorial travel publisher. Depending on how you interact with us, this may include:

• Contact details you provide, such as your name, email address and phone number;
• The content of enquiries, hotel tips or feedback you send us;
• Your destination preferences and newsletter subscription status;
• Technical information collected automatically, including your IP address, browser type, device and pages visited.

We do not knowingly collect sensitive information, and we do not collect personal information from children. Our services are intended for users aged 18 and over.

How we use your information

We use the personal information we collect to:

• Respond to your enquiries and provide the recommendations you request;
• Send our newsletter, "The Dispatch", where you have opted in;
• Improve our website, content and the relevance of what we publish;
• Maintain the security and integrity of our services;
• Comply with our legal and regulatory obligations.

We will not use your information for a purpose unrelated to the one for which it was collected without first seeking your consent, unless permitted or required by law.

Cookies & analytics

Our website uses cookies — small text files stored on your device — to remember preferences and understand how the site is used. We may use privacy-respecting analytics tools to collect aggregated, non-identifying statistics such as page popularity and general location.

You can disable or delete cookies through your browser settings at any time. Please note that some features of the site may not function as intended if cookies are turned off. We do not sell the data gathered through cookies or analytics.

Disclosure of your information

We do not sell, rent or trade your personal information. We may disclose it only in limited circumstances, including:

• To trusted service providers (such as email and hosting platforms) who assist us in operating the website, under confidentiality obligations;
• Where required or authorised by law, including to a court, tribunal or regulatory authority;
• To protect the rights, property or safety of Drive View Hotels, our users or the public.

Some of our service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

Data retention

We keep personal information only for as long as it is needed to fulfil the purposes described in this policy, or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

If you unsubscribe from our newsletter, we will remove your details from our mailing list promptly, though we may retain a minimal record to honour your opt-out.

Security

We take the protection of your information seriously and use reasonable technical and organisational measures — including encrypted connections and restricted access — to guard against loss, misuse and unauthorised access.

No method of transmission over the internet is entirely secure, however, and we cannot guarantee absolute security. You share information with us at your own risk, and we encourage you to protect your own devices and accounts.

Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate, incomplete or out of date;
• Withdraw your consent to marketing communications at any time;
• Make a complaint if you believe we have mishandled your information.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact us

For any questions about this Privacy Policy or how we handle your information, please reach our Privacy Officer:

• Email: privacy@driveviewhotels.com
• Post: Privacy Officer, Drive View Hotels Pty Ltd, Level 3, 173–185 Sussex Street, Sydney NSW 2000

We may update this policy from time to time. The current version will always be published on this page, with the effective date noted at the top.